Frequently asked Questions


Q1:How long can my extensions be?

A:You can have any length you want up to about 30″. The best looking hair extensions for average height women are usually around 24″ or less. Our most popular length is 22″.

Q2. What type of hair care products should I use?

A : Treat this hair just as if it was your own hair.

1, Use good quality shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.

2, You could use gel or spray styling products to keep the hair style.

3, Argan oil will be a good choice to keep the hair healthy.

Q3. Why are my hair extensions getting tangled?

A: It could be caused by dry hair. Pls make sure to wash & condition your hair at least once a week, twice a week is better. Comb the hair from time to time. You could go to your stylist for further suggestions.


Q4:How do I take care of my hair extension?

A:Treat it like your own hair, keeping it clean and brushing it softly. keep the hair away from all sources of excessive heat.

Q5: Why the colors of my hair extensions don`t seem exactly as the pictures show or the description say?

A: Different monitor have different displays. Two similar color code may look a little different each other. You could dye the hair if you need different color.

Q6: Can they be straightened, curled ?

A: Yes, you could use hair straightener or hair curler to style the hair. However, don’t do it too frequently, or the heat will make the hair dry and tangled easily.

Q7: Can I dye/color the hair?

A. Yes. The hair can be colored. As a general rule ” it is easier darken the hair than lighten it”. We recommend to dye darker, since it is difficult for the original color to fade. If you need to dye the extensions get help of a professional, Coloring by yourself may get you unwanted results like wrong shade. If you can’t get professional help please always use a good quality products and test a small sample first.

Q8: How to difference human hair from synthetic hair?

A: Human hair has natural protein . It is easy to tell by burning and smell : human hair will be ash , which will go away after pinching. human hair will smell foul . While burning the human hair will show white smoke.

Synthetic hair will be a sticky ball after burning and will show black smoke.

Moreover, human hair may have very few gray hair and split ends. It is normal and not a quality problem.

Q9:Can I bathe, shower, swim, go out in the wind and rain, and play sports with my new extensions?

A:Your new hair will look as fabulous wet as real hair does, and the extension will not show in water. You can wash and style your extensions exactly as you would your own hair (do be a little gentler). Extensive water exposure will loosen bonding though-so dry carefully after. If you swim a lot,  we recommend you wear a swim cap.

Q10:If I order today, how long it takes for the shipment?

A: We will ship the goods within 3 days after payment arrive. Arrival time according to the place you live in .

If your question isn’t listed above please contact us here.

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